SocialMate, a chatbot-building platform, and multichannel marketing software, has recently presented a feature called Live Chat. On the Live Chat interface, you can see the recent conversations between your users and your Facebook page or Instagram account. Of course, on the Live Chat, you can directly converse via your Facebook page or Instagram account with the users. In one word, you can do everything that you can do on Facebook or Instagram messenger. As well, you can accomplish some other tasks such as creating labels, assigning labels to users, and setting sequence messages.
Moreover, you can subscribe and unsubscribe a user at any time. Likewise, you can pause and resume bot replies for a specific user.
In this article, I will talk about how to perfectly use the feature, Live Chat.
Using Live Chat is as easy as using Facebook and Instagram messenger. That is, using Live Chat is super simple and straightforward.
How to use Live Chat
First, go to the dashboard of SocialMate. You will see the live chat menu at the left sidebar of the dashboard. Just click on the Live Chat option.
Instantly, the interface of the live chat will appear.
Live Chat interface is divided into three sections– subscribers list, messaging window, and actions.
