You can see the primary information of the subscribers– subscriber ID, gender, language, time, and date.
If a bot forwards a subscriber to a human agent, you can directly chat with the user from the Live Chat without opening the messenger. And on the live chat, any employee can chat with the users without being moderate on the Facebook page or the owner of the Instagram account.
In one word, using Live Chat, you or your employee can easily see the latest conversations and chat with them directly without going to Facebook and Instagram messenger.
